EXCHANGE AND RETURN POLICY

We take utmost care to ensure that you receive highest quality products, but if you are still unsatisfied you can notify us about the return or exchange them within 2 days of delivery. Before requesting for return please check the product eligibility as mentioned below

ITEMS ELIGIBLE FOR EXCHANGE/RETURN

  • Items Shipped within India
  • Non-Sale items
  • Items received in original packaging and unused, unwashed and unsoiled condition

ITEMS NOT ELIGIBLE FOR EXCHANGE/RETURN

  • Items shipped outside India
  • Personalized Items
  • Items received in used condition
  • Sale products
  • Free gifts with retail value
  • Items for which coupon code was used

HOW TO BEGIN YOUR EXCHANGE/RETURN PROCESS?

  1. To request a return, please write to us at hello@bumblebee.ind.in within 2 days of order receipt with the following information
    • Your Order ID
    • Item(s) you would like to return
    • Reason for exchange or return
    • Images of the product
  2. We will initiate a reverse pickup from your shipping address within 48 hours
  3. Products returned will be checked by the team and will be processed for exchange or return
  4. In case of a return, shipping cost of the item returned is at your expense. We will issue you a credit note (minus shipping cost) for future use on our website. 
  5. Store credit would be valid for 6 months from the date of issuance
  6. In case of exchange, there would be additional shipping charges for re-shipping the product to you. In case the product is not in stock, we will issue a credit note which can be used within 6 months from the date of issuance on our website
  7. We accept return and exchange requests only once against a particular order
  8. We issue a credit note with a validity of 6 months. Amount of credit is equal to your order value minus the shipping cost

 REFUND POLICY

  1. We do not offer Cash refunds
  2. The customer can return the products in case they are unhappy. We are happy to exchange the product for you or issue a credit note with a 6 months validity
  3. We DO NOT issue cash refunds
  4. Gift cards cannot be returned for their monetary value
  5. Shipping fees, Personalization charges and gift services (if any) are non-refundable

     

    EXCEPTIONAL CASE

    To ensure the best experience for our valued customers, we kindly request your cooperation regarding shipments that appear tampered, damaged, or opened. If you come across such a shipment, we urge you not to accept it. Instead, please take a photo or video of the shipment and promptly reach out to our dedicated customer care team at hello@bumblebee.ind.in

    As an additional measure, we highly recommend recording a video while opening your parcels. This will greatly assist us in promptly addressing and resolving any discrepancies that may arise. Your cooperation in adhering to this policy is greatly appreciated, as it enables us to maintain our commitment to delivering exceptional customer service.

    We kindly request all customers to prioritize recording the unboxing of their Bumblebee orders before opening them. In case there's a manufacturing defect, this recording serves as crucial evidence, ensuring a swift resolution. To further emphasize its importance, please understand that recording is necessary to provide us with the evidence needed to investigate and address any issues effectively. We ask that you email us with this recording within 24 hours of delivery for us to cross-reference with our delivery partners and our team. Please keep in mind that exceeding this timeframe (24-48 hours) may limit our ability to assist you in resolving any concerns and processing the refund.